In-Store Customer Experience Concierge

Intuit Inc.; Phoenix (AZ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

401(k) with matching

Health benefits

Paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Holiday pay

Product discounts

Phone bill reimbursement

Job summary

Intuit is seeking an in-person Customer Advisor to greet customers, understand their concerns, and connect them with the right TurboTax service or expert. This role centers on hospitality and delivering a high-touch service experience, making every customer feel genuinely cared for.

You will be a trusted host and navigator, ensuring a welcome from arrival to hand-off, with a focus on clear, personal support and effective problem resolution.

Qualifications

• 3 or more years of experience in hospitality or a high-touch customer-facing role.
• Proven track record of delivering exceptional customer experiences and resolving needs through effective communication and empathy.
• A high school diploma or GED.
• Experience in hospitality, retail service, or guest-relations environment preferred.

Responsibilities

• Warmly greet customers as they enter the store, setting a welcoming, professional tone from the first moment.
• Listen attentively and ask thoughtful questions to understand each customer's situation, concerns, and needs.
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are directed to the right service or expert.
• Accompany customers through their entire experience, from arrival to hand-off, ensuring every touchpoint feels personal, clear, and supportive.
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the experience is effortless.
• Follow up thoughtfully with customers to ensure they received the needed support and that outstanding questions are resolved.

Skills

Customer service

Guest relations

Education

High school diploma or GED

Job description

Intuit is seeking an in-person Customer Advisor to greet customers, understand their concerns, and connect them with the right TurboTax service or expert. This role centers on hospitality and delivering a high-touch service experience, making every customer feel genuinely cared for.

You will be a trusted host and navigator, ensuring a welcome from arrival to hand-off, with a focus on clear, personal support and effective problem resolution.