In-Store Customer Concierge

Intuit Inc.; New York (NY); On-site; USD 38,545 - 44,372; Full time

Benefits offered by this job

401(k) Matching

Health benefits (medical, dental, and‑

Paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Holiday pay (time and a half)

Product discounts

Professional network opportunities

Personal mobile phone bill reimbursed

Job summary

Intuit Inc. in New York seeks a hospitality-focused Customer Advisor who delivers a thoughtful, high-touch service experience. You will be a trustworthy host, connecting customers with the right TurboTax experts while guiding them through their unique situations.

This year-round, in-person role emphasizes welcoming, listening, and resolving concerns. Seasonal contract roles are available, with a strong benefits package and pay-for-performance rewards.

Qualifications

• 3+ years in hospitality, customer service, guest relations, or high-touch role.
• Proven track record delivering exceptional experiences and resolving needs.
• High school diploma or GED.
• Hospitality/retail/service environment preferred.

Responsibilities

• Warmly greet customers and set a welcoming, professional tone.
• Listen carefully to understand each customer's situation and needs.
• Guide customers to the right service or expert within TurboTax network.
• Accompany customers end-to-end, ensuring personal, clear, and supportive interactions.
• Reduce friction by answering questions and resolving concerns.
• Follow up to ensure customers received needed support and questions are answered.

Skills

Hospitality experience

Customer service

Empathy

Effective communication

Education

High school diploma or GED

Job description

Intuit Inc. in New York seeks a hospitality-focused Customer Advisor who delivers a thoughtful, high-touch service experience. You will be a trustworthy host, connecting customers with the right TurboTax experts while guiding them through their unique situations.

This year-round, in-person role emphasizes welcoming, listening, and resolving concerns. Seasonal contract roles are available, with a strong benefits package and pay-for-performance rewards.