In-Store Customer Experience Advocate

Safelite AutoGlass; Sterling (VA); On-site; USD 56,537,000 - 59,237,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite AutoGlass in Sterling, VA is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, and deliver a memorable experience during every interaction.

The role includes handling inbound calls, emails, and faxes, ensuring accurate work order details, insurance verifications, and smooth coordination with the national center. Travel up to 10% may be required.

Qualifications

• High School Diploma or GED required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone handling

Professional appearance

Education

High School Diploma/GED

Job description

Safelite AutoGlass in Sterling, VA is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, and deliver a memorable experience during every interaction.

The role includes handling inbound calls, emails, and faxes, ensuring accurate work order details, insurance verifications, and smooth coordination with the national center. Travel up to 10% may be required.