Customer Experience Specialist

Safelite Fulfilment; Sterling (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) matching

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment in Sterling, VA is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing while delivering a memorable experience during every interaction.

The role includes handling inbound calls and emails, verifying insurance, and supporting billing and dealer accounts, with travel up to 10%. This is a path toward a fulfilling career within Safelite, backed by comprehensive benefits and training.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Administrative tasks

Professional appearance

Education

High School Diploma

Job description

Safelite Fulfilment in Sterling, VA is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing while delivering a memorable experience during every interaction.

The role includes handling inbound calls and emails, verifying insurance, and supporting billing and dealer accounts, with travel up to 10%. This is a path toward a fulfilling career within Safelite, backed by comprehensive benefits and training.