Customer Experience Advocate - Auto Glass

Belron; Columbia Township (MO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage options

Paid time off (PTO) and companyholydys

Paid volunteer days

Tuition reimbursement (up to $5,250)

Paid training

Job summary

Safelite is seeking a Customer Advocate who will manage administrative processes, scheduling, work orders and invoicing while greeting customers in person and answering inbound calls and emails to deliver a memorable experience.

The role involves welcoming in-shop customers, resolving concerns quickly, handling service issues, insurance verification and order accuracy, and maintaining smooth operation through administrative tasks. Travel up to 10% may be required.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who will manage administrative processes, scheduling, work orders and invoicing while greeting customers in person and answering inbound calls and emails to deliver a memorable experience.

The role involves welcoming in-shop customers, resolving concerns quickly, handling service issues, insurance verification and order accuracy, and maintaining smooth operation through administrative tasks. Travel up to 10% may be required.