Customer Experience Advocate for Fast-Paced Auto Glass

Safelite Group; Sterling (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite Group in Sterling, VA is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, and respond to inbound calls and emails to deliver a memorable experience.

The position requires a High School Diploma, 1–3 years of telephone operations or business administration experience, and the ability to travel up to 10%. You will join a team offering a competitive starting pay and a comprehensive benefits package.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Process buyouts, invoices, work orders, deleted work orders and credit memos/rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group in Sterling, VA is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, and respond to inbound calls and emails to deliver a memorable experience.

The position requires a High School Diploma, 1–3 years of telephone operations or business administration experience, and the ability to travel up to 10%. You will join a team offering a competitive starting pay and a comprehensive benefits package.