Customer Experience Specialist

City Auto Glass, inc.; Kenner (LA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Competitive weekly pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for our customers. The role covers managing administrative processes, scheduling, work orders, and invoicing while greeting customers in person and handling inbound calls and emails.

The position emphasizes organized, energetic service delivering a memorable experience with each interaction. Training is provided and travel up to 10% may be required.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Process administrative tasks such as buyouts, invoices, work orders, deleted work orders and credit memos.

Skills

Customer service

Telephone operations

Professional appearance

Travel readiness

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for our customers. The role covers managing administrative processes, scheduling, work orders, and invoicing while greeting customers in person and handling inbound calls and emails.

The position emphasizes organized, energetic service delivering a memorable experience with each interaction. Training is provided and travel up to 10% may be required.