In‑Shop Customer Experience Advocate

Safelite; Potomac Mills (VA); On-site; USD 2,755,000 - 4,133,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite’s Customer Advocate role focuses on delivering a memorable customer experience through handling administrative processes, scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails.

The position offers weekly pay up to $25.00/hour and a comprehensive benefits package, including tuition reimbursement and paid time off. Training and tools are provided to succeed.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Administrative skills

Education

High School Diploma/GED/Equivalent

Job description

Safelite’s Customer Advocate role focuses on delivering a memorable customer experience through handling administrative processes, scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails.

The position offers weekly pay up to $25.00/hour and a comprehensive benefits package, including tuition reimbursement and paid time off. Training and tools are provided to succeed.