Customer Experience Advocate | Fast-Paced In-Store Support

Talentify; Burnsville (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Tuition Reimbursement

401(k) with company match

Medical coverage

Paid time off

Job summary

Safelite is seeking a Customer Advocate to greet customers, handle administrative tasks, and support service operations in a dynamic shop environment. You’ll manage calls, emails, and work orders, ensuring accurate information and timely resolutions.

The role emphasizes delivering memorable customer experiences while coordinating with departments for pricing, warranties, and dispatch. A high school diploma and 1–3 years of relevant experience are required.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years experience in telephone operations or business administration.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and PPE as required.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, etc.
• Confirm and complete work order information, including insurance verification.
• Process invoices, work orders, credit memos, and rebills.
• Review orders from national center and manage dealer part orders.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers, handle administrative tasks, and support service operations in a dynamic shop environment. You’ll manage calls, emails, and work orders, ensuring accurate information and timely resolutions.

The role emphasizes delivering memorable customer experiences while coordinating with departments for pricing, warranties, and dispatch. A high school diploma and 1–3 years of relevant experience are required.