In-Store Customer Experience Advocate

Safelite; City of Syracuse (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Paid time off

Company holidays

Volunteer days

Job summary

Safelite is seeking a Customer Advocate to greet customers in-shop, manage administrative tasks, scheduling, and invoicing, and provide a memorable experience during every interaction. This role supports inbound calls and emails, ensuring smooth operations and high customer satisfaction.

Typical responsibilities include handling inquiries about service issues, pricing, warranties, and dispatch, with a focus on efficient problem-solving and attention to detail.

Qualifications

• 1–3 years of telephone operations or business administration experience.
• Professional appearance and strong service mindset.
• Ability to travel up to 10%.

Responsibilities

• Welcome customers and resolve concerns quickly with creative solutions.
• Handle calls, emails, and faxes for service issues, pricing, warranties, and scheduling.
• Confirm and complete work order information, including insurance verification.
• Process invoices, work orders, rebills and related admin tasks.
• Review national orders and manage dealer parts and special accounts.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers in-shop, manage administrative tasks, scheduling, and invoicing, and provide a memorable experience during every interaction. This role supports inbound calls and emails, ensuring smooth operations and high customer satisfaction.

Typical responsibilities include handling inquiries about service issues, pricing, warranties, and dispatch, with a focus on efficient problem-solving and attention to detail.