Customer Experience Advocate - In-Branch Support

Safelite AutoGlass; Louisville (KY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Weekly pay

Benefits package worth $10k+

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate, the first impression for customers. You will handle administrative tasks, scheduling, work orders and invoicing, greet customers in person, and answer inbound calls and emails to deliver a memorable experience.

Your duties include welcoming in-shop customers, handling service issues via calls and emails, confirming work orders, processing invoices and credits, reviewing dealer orders, and performing other duties as needed.

Qualifications

• High School Diploma/GED/Equivalent required.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification and missing information.
• Process invoices, credits memos and rebills.

Skills

Customer service

Telephone operations

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate, the first impression for customers. You will handle administrative tasks, scheduling, work orders and invoicing, greet customers in person, and answer inbound calls and emails to deliver a memorable experience.

Your duties include welcoming in-shop customers, handling service issues via calls and emails, confirming work orders, processing invoices and credits, reviewing dealer orders, and performing other duties as needed.