Customer Experience Specialist

Safelite; Reno (NV); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to greet in-shop customers and resolve concerns with creative solutions.

The role involves managing administrative processes, scheduling, work orders and invoicing, and handling inbound calls and emails to ensure a memorable customer experience. You’ll support dealer and national center communications, verify insurance details, process amendments, invoices and credit memos, and perform other duties as assigned in a fast-paced environment.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to greet in-shop customers and resolve concerns with creative solutions.

The role involves managing administrative processes, scheduling, work orders and invoicing, and handling inbound calls and emails to ensure a memorable customer experience. You’ll support dealer and national center communications, verify insurance details, process amendments, invoices and credit memos, and perform other duties as assigned in a fast-paced environment.