In-Store Concierge & Customer Advisor

Intuit; Phoenix (AZ); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

401(k) Savings Plan with company match

Health benefits (medical, dental, and视

Comprehensive paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Birthday off

Job summary

Intuit seeks an in-person Customer Advisor to deliver a world-class, hospitality-focused experience at our TurboTax locations in Phoenix. You’ll greet customers, listen to concerns, and connect them with the right TurboTax expert, ensuring a smooth, personal journey from arrival to hand-off.

This year-round, non-exempt role requires strong communication, empathy, and a passion for helping customers feel cared for. Seasonal contracts are also available.

Qualifications

• 3 or more years of experience in hospitality, customer service, guest relations, or another high-touch customer-facing role.
• Proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy.
• A high school diploma or GED.
• Experience in hospitality, retail service, or guest-relations environment preferred.

Responsibilities

• Warmly greet customers and set a welcoming, professional tone from the first moment.
• Listen attentively to understand each customer's situation and needs.
• Guide customers to understand options and feel confident they are directed to the right service or expert.
• Accompany customers through their experience end-to-end with a personal, clear touch.
• Follow up to ensure customers received needed support and questions were resolved.

Skills

Hospitality experience

Customer service

Empathy

Education

High school diploma or GED

Job description

Intuit seeks an in-person Customer Advisor to deliver a world-class, hospitality-focused experience at our TurboTax locations in Phoenix. You’ll greet customers, listen to concerns, and connect them with the right TurboTax expert, ensuring a smooth, personal journey from arrival to hand-off.

This year-round, non-exempt role requires strong communication, empathy, and a passion for helping customers feel cared for. Seasonal contracts are also available.