In-Store Customer Care Specialist | Growth & Perks

DSI Systems Inc.; Sacramento (CA); On-site; USD 35,817; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

A leading telecommunications support firm is seeking a Retail Support Specialist to provide customer support in retail environments. The role involves resolving customer inquiries, maintaining service quality, and working with cross-functional teams. Candidates should have strong communication skills and the ability to manage high-stress situations. The position offers a competitive pay rate of $26 per hour and various employee benefits, including medical insurance and a 401k plan.

Qualifications

• Ability to work flexible hours, including evenings, weekends, or holidays as needed.
• Experience in wireless communications or retail customer service preferred.
• Previous call center or retail support experience is a plus.

Responsibilities

• Provide professional support to customers inside retail locations.
• Resolve inquiries related to billing and device support.
• Maintain professionalism in fast-paced environments.

Skills

Strong customer service

Communication skills

Problem-solving abilities

Multitasking

Ability to handle stress

Job description

A leading telecommunications support firm is seeking a Retail Support Specialist to provide customer support in retail environments. The role involves resolving customer inquiries, maintaining service quality, and working with cross-functional teams. Candidates should have strong communication skills and the ability to manage high-stress situations. The position offers a competitive pay rate of $26 per hour and various employee benefits, including medical insurance and a 401k plan.