In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Elk Grove (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading technology service provider in California is seeking a Retail Support Specialist to provide frontline customer support in national retail environments. The ideal candidate will handle inquiries, troubleshoot devices, and collaborate with team members. This role requires strong communication skills and the ability to thrive in high-pressure situations. Competitive pay starts at $26 per hour with benefits including medical insurance and a 401k plan. Flexible hours including evenings and weekends are expected.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, and service concerns.
• Troubleshoot wireless devices and network issues.
• Act as the AT&T subject-matter expert for retail employees.
• Document all interactions thoroughly and accurately.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

A leading technology service provider in California is seeking a Retail Support Specialist to provide frontline customer support in national retail environments. The ideal candidate will handle inquiries, troubleshoot devices, and collaborate with team members. This role requires strong communication skills and the ability to thrive in high-pressure situations. Competitive pay starts at $26 per hour with benefits including medical insurance and a 401k plan. Flexible hours including evenings and weekends are expected.