In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Sparks (NV); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training and development programs

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A reputable business solutions provider is hiring a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. The ideal candidate will demonstrate strong customer service and communication skills while navigating high-volume situations. This role offers a competitive hourly pay of $26, comprehensive training, and opportunities for career growth in a supportive team environment. Benefits include medical, dental, vision, and a 401k plan with employer matching.

Qualifications

• Ability to work flexible hours, including evenings and weekends as needed.
• Experience in wireless communications, retail customer service, or technical support is preferred.
• Previous call center or retail support experience is a plus.

Responsibilities

• Provide professional support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing and account updates.
• Operate effectively in high-volume retail environments.
• Document all interactions thoroughly and accurately.
• Work closely with cross-functional teams to improve customer experience.

Skills

Strong customer service skills

Communication skills

Multitasking ability

Detail-oriented

Problem-solving abilities

Professionalism in high-stress situations

Job description

A reputable business solutions provider is hiring a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. The ideal candidate will demonstrate strong customer service and communication skills while navigating high-volume situations. This role offers a competitive hourly pay of $26, comprehensive training, and opportunities for career growth in a supportive team environment. Benefits include medical, dental, vision, and a 401k plan with employer matching.