Retail Support Specialist: Customer Care & Tech Help

DSI; Fort Myers (FL); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading telecommunications company seeks a Retail Support Specialist to provide hands-on support to customers in retail settings. The successful candidate will engage with customers, resolve inquiries, and support retail partners. Required skills include strong customer service and communication abilities. This position offers competitive pay and a supportive environment alongside various benefits. Join the team and advance your career in a dynamic retail atmosphere!

Qualifications

• Strong customer service and communication skills.
• Ability to handle escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to customers in retail locations.
• Resolve inquiries related to billing and device support.
• Act as the AT&T subject-matter expert for retail partners.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

A leading telecommunications company seeks a Retail Support Specialist to provide hands-on support to customers in retail settings. The successful candidate will engage with customers, resolve inquiries, and support retail partners. Required skills include strong customer service and communication abilities. This position offers competitive pay and a supportive environment alongside various benefits. Join the team and advance your career in a dynamic retail atmosphere!