In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Ukiah (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and paid training

Job summary

A prominent business solutions provider in California is seeking a Retail Support Specialist to provide exceptional customer service in high-traffic retail environments. Candidates should possess strong communication skills and the ability to resolve customer inquiries effectively. This position offers competitive pay of $26 per hour, comprehensive training, and numerous advancement opportunities. Enjoy a supportive team atmosphere while helping customers with their needs and building lasting relationships.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing, account updates, and device support.
• Troubleshoot wireless devices and network issues.
• Act as the subject-matter expert for retail employees.
• Document all interactions thoroughly and accurately.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

A prominent business solutions provider in California is seeking a Retail Support Specialist to provide exceptional customer service in high-traffic retail environments. Candidates should possess strong communication skills and the ability to resolve customer inquiries effectively. This position offers competitive pay of $26 per hour, comprehensive training, and numerous advancement opportunities. Enjoy a supportive team atmosphere while helping customers with their needs and building lasting relationships.