In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Folsom (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Career advancement opportunities

Job summary

A leading telecommunications service provider in California is seeking a Retail Support Specialist to provide customer support in high-traffic retail environments. The role requires strong communication skills and the ability to handle escalated situations professionally. Responsibilities include assisting customers with billing inquiries, troubleshooting devices, and maintaining a positive demeanor in busy settings. This position offers competitive starting pay at $26 per hour and numerous benefits including medical insurance and a 401k plan.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations professionally.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide support to AT&T customers in retail locations.
• Resolve inquiries related to billing and service concerns.
• Troubleshoot wireless devices and network issues.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

A leading telecommunications service provider in California is seeking a Retail Support Specialist to provide customer support in high-traffic retail environments. The role requires strong communication skills and the ability to handle escalated situations professionally. Responsibilities include assisting customers with billing inquiries, troubleshooting devices, and maintaining a positive demeanor in busy settings. This position offers competitive starting pay at $26 per hour and numerous benefits including medical insurance and a 401k plan.