In-Store Customer Care Specialist | Growth & Perks

DSI Systems Inc.; Lodi (CA); On-site; USD 35,817; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Advancement opportunities

Job summary

A sales enablement company based in California is seeking a Retail Support Specialist to provide hands-on support to customers in national retail environments. The role involves resolving customer inquiries, supporting retail partners, and maintaining service quality in high-volume situations. Candidates should possess strong communication and multitasking skills and be comfortable in a dynamic retail setting. Competitive pay starts at $26 per hour, with opportunities for growth and comprehensive benefits.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers.
• Resolve inquiries related to billing and device support.
• Act as the AT&T subject-matter expert for retail employees.
• Document all interactions thoroughly and accurately.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

A sales enablement company based in California is seeking a Retail Support Specialist to provide hands-on support to customers in national retail environments. The role involves resolving customer inquiries, supporting retail partners, and maintaining service quality in high-volume situations. Candidates should possess strong communication and multitasking skills and be comfortable in a dynamic retail setting. Competitive pay starts at $26 per hour, with opportunities for growth and comprehensive benefits.