Retail Customer Experience Specialist

Intuit, Inc.; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Paid time off

Employee stock purchase plan

Employee assistance programs

Holiday pay

Product discounts

Phone bill reimbursement

Collaboration network

Job summary

Intuit, Inc. in Phoenix, AZ is seeking a hospitality-focused Customer Advisor who will welcome customers, understand their needs, and connect them with the right TurboTax expert. This is an in-person, year-round role focused on high-touch service rather than tax preparation.

You will greet customers, listen carefully, guide options, and ensure a smooth, personal experience from arrival through hand-off. The role offers seasonal flexibility, strong benefits, and opportunities to contribute to a

Qualifications

• 3+ years in hospitality or high-touch customer-facing roles.
• Proven ability to deliver exceptional customer experiences.
• High school diploma or GED.
• Hospitality/retail experience preferred.

Responsibilities

• Warmly greet customers and set a welcoming tone from the first moment.
• Listen attentively to understand each customer’s situation, concerns, and needs.
• Guide customers to understand options and direct to the right service or expert.
• Accompany customers through the full experience with personal, clear touchpoints.
• Reduce friction by answering questions and resolving concerns.
• Follow up to ensure customers received support and remaining questions are resolved.

Skills

Hospitality

Customer Service

Empathy

Communication

Education

High School Diploma or GED

Job description

Intuit, Inc. in Phoenix, AZ is seeking a hospitality-focused Customer Advisor who will welcome customers, understand their needs, and connect them with the right TurboTax expert. This is an in-person, year-round role focused on high-touch service rather than tax preparation.

You will greet customers, listen carefully, guide options, and ensure a smooth, personal experience from arrival through hand-off. The role offers seasonal flexibility, strong benefits, and opportunities to contribute to a