In-Store Client Experience Lead

TravisMathew; Bloomington (IL); On-site; USD 44,127,000 - 48,569,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals. The Client Associate will connect with in-store clients, develop repeat business, maintain product knowledge, participate in events and CRM activities, and ensure adherence to client service standards.

Flexibility for weekends, evenings and holidays is required, and proficiency with POS systems

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Proficiency with POS systems and Microsoft Applications.
• Excellent written and verbal communication; flexible with schedule.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Strong written and verbal comms

Decisive decision-making

Flexible hours

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals. The Client Associate will connect with in-store clients, develop repeat business, maintain product knowledge, participate in events and CRM activities, and ensure adherence to client service standards.

Flexibility for weekends, evenings and holidays is required, and proficiency with POS systems