In-Store Client Experience Specialist

TravisMathew, LLC; Wailea (HI); On-site; USD 25,000 - 26,000; Full time

Job summary

TravisMathew, a premium apparel brand, seeks a Client Associate to maintain the in-store sales and service experience and promote sales culture to achieve KPIs and profitability goals.

Responsibilities include connecting with clients, building repeat business, maintaining product knowledge, participating in events and CRM activities, and upholding store standards in a fast-paced retail environment. The role requires flexibility for weekends, evenings, and holidays.

Qualifications

• 1 year of client services experience required.
• In-store sales and service experience to achieve goals.
• Knowledge of apparel line and materials.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Microsoft Applications

Strong communication

Decision making

Non-traditional hours

Tools

POS systems

Job description

TravisMathew, a premium apparel brand, seeks a Client Associate to maintain the in-store sales and service experience and promote sales culture to achieve KPIs and profitability goals.

Responsibilities include connecting with clients, building repeat business, maintaining product knowledge, participating in events and CRM activities, and upholding store standards in a fast-paced retail environment. The role requires flexibility for weekends, evenings, and holidays.