Client Experience & Sales Specialist

TravisMathew, LLC; Muskogee (OK); On-site; USD 21,215 - 23,350; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience. You will engage with customers, drive individual and store KPIs, and promote sales initiatives while maintaining product knowledge across seasonal lines.

This role requires a friendly, proactive team player capable of working non-traditional hours, including weekends, evenings and holidays, to support a vibrant retail environment and achieve profitability goals.

Qualifications

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Customer service

Communication

Teamwork

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience. You will engage with customers, drive individual and store KPIs, and promote sales initiatives while maintaining product knowledge across seasonal lines.

This role requires a friendly, proactive team player capable of working non-traditional hours, including weekends, evenings and holidays, to support a vibrant retail environment and achieve profitability goals.