In-Station Logistics & Customer Support Pro

Amazon; Omaha (NE); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in Omaha, NE. You will provide in-person and remote support to ensure on-time delivery and help customers with issues during the last mile.

You'll connect with warehouse teams, delivery partners and customers to resolve problems and set accurate expectations. This role requires strong communication, empathy, and the ability to work a full-time, 40+ hour weekly schedule in a fast-paced environment.

Qualifications

• Experience in Customer Service
• Proficiency with computers and Microsoft Office
• Ability to prioritize and manage time in dynamic environments
• Experience with computer and web-based tools

Responsibilities

• Communicate with customers in-person, by phone and email
• Empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Respond to customer issues with clear and accurate written communication
• Make decisions to achieve the best customer outcomes
• Work a flexible Full-Time schedule

Skills

Customer Service

Time management

Communication skills

Computer literacy

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Amazon is hiring a Delivery Station Customer Service Associate in Omaha, NE. You will provide in-person and remote support to ensure on-time delivery and help customers with issues during the last mile.

You'll connect with warehouse teams, delivery partners and customers to resolve problems and set accurate expectations. This role requires strong communication, empathy, and the ability to work a full-time, 40+ hour weekly schedule in a fast-paced environment.