Last‑Mile Customer Support Specialist

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate, DSL, based in Omaha. You will provide in‑station real‑time support to ensure on-time deliveries and help connect customers with experts for the most accurate updates on their packages.

Responsibilities include direct customer contact, empathizing with needs, resolving issues, and delivering clear written responses. The role requires a flexible full‑time schedule and focus on customer satisfaction.

Qualifications

• Experience in customer service in a fast-paced environment.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize and manage time effectively in dynamic environments.
• Experience working with computer and web-based tools.

Responsibilities

• Interact with customers directly in person, by phone, and by email.
• Empathize with and prioritize customer needs.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond to customer issues with accurate written responses.
• Approach problems logically and make decisions to ensure positive outcomes.

Skills

Customer service

Time management

Computer proficiency

Written and verbal communication

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate, DSL, based in Omaha. You will provide in‑station real‑time support to ensure on-time deliveries and help connect customers with experts for the most accurate updates on their packages.

Responsibilities include direct customer contact, empathizing with needs, resolving issues, and delivering clear written responses. The role requires a flexible full‑time schedule and focus on customer satisfaction.