In‑Station Delivery Support Specialist

Talentify; Omaha (NE); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Omaha, NE to provide in-station real‑time support and help ensure packages are delivered on time. You will connect with warehouse teams, delivery partners and customers to offer guidance and resolve issues promptly.

This full‑time role requires the ability to lift up to 49 pounds, stand for long shifts, and adapt to a dynamic logistics environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service roles.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).
• Experience managing time effectively in dynamic environments.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer Service

MS Office

Time management

Verbal communication

Written communication

Education

High school diploma

Bachelor's degree or equivalent

Tools

Outlook

Word

Excel

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Omaha, NE to provide in-station real‑time support and help ensure packages are delivered on time. You will connect with warehouse teams, delivery partners and customers to offer guidance and resolve issues promptly.

This full‑time role requires the ability to lift up to 49 pounds, stand for long shifts, and adapt to a dynamic logistics environment.