In-Station Delivery Support Specialist

Amazon Inc.; South San Francisco (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in South San Francisco, CA. You will provide real-time in-station support to help customers receive packages on time and connect customers with experts for up-to-date information.

The role emphasizes empathy, clear communication, and resolving issues to delight customers. The position is full-time (40+ hours/week) and based at a last-mile delivery warehouse, with opportunities to collaborate with warehouse teams, delivery partners,

Qualifications

• Bachelor's degree or equivalent.
• Experience understanding performance metrics and KPIs.
• Experience with written and verbal communication and presentations.
• Experience on a merchandising/brand ambassador team.

Responsibilities

• Communicate with customers in-person, by phone and email.
• Empathize with customer needs and set expectations.
• Uphold company values and respect every customer.
• Resolve issues and respond to customers.
• Write clear, concise responses to customer issues.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Work a flexible Full-Time (40+ hours per week) schedule.

Skills

Performance metrics

Written communication

Brand ambassador

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate in South San Francisco, CA. You will provide real-time in-station support to help customers receive packages on time and connect customers with experts for up-to-date information.

The role emphasizes empathy, clear communication, and resolving issues to delight customers. The position is full-time (40+ hours/week) and based at a last-mile delivery warehouse, with opportunities to collaborate with warehouse teams, delivery partners,