Delivery Station Customer Experience Specialist

Amazon Inc.; Florence (SC); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support and ensure customers receive their packages on time. You will connect customers with experts for accurate information and help resolve issues, enhancing the overall delivery experience.

The role emphasizes empathy, clear communication, and fast decision-making within a bustling last-mile environment, with a 40+ hour weekly schedule and the chance to grow within Amazon's

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer Service

Time management

Computer literacy

Web tools

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support and ensure customers receive their packages on time. You will connect customers with experts for accurate information and help resolve issues, enhancing the overall delivery experience.

The role emphasizes empathy, clear communication, and fast decision-making within a bustling last-mile environment, with a 40+ hour weekly schedule and the chance to grow within Amazon's