In-Shop Customer Experience Specialist

City Auto Glass, inc.; Sarasota (FL); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive weekly base pay

Benefits package valued at more than $

Tuition reimbursement

Paid training and tools

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to be the first point of contact with customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person. The role involves managing calls and emails to resolve service issues promptly and professionally.

You will verify information, coordinate with the national center, and support dealer parts orders while contributing to a memorable customer experience across interactions.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to be the first point of contact with customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person. The role involves managing calls and emails to resolve service issues promptly and professionally.

You will verify information, coordinate with the national center, and support dealer parts orders while contributing to a memorable customer experience across interactions.