Customer Experience & Administrative Specialist

Safelite Group; Woodbridge (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite Group is seeking a Customer Advocate to greet customers, handle scheduling, work orders, invoicing and inquiries. The role involves in-shop interaction, answering calls and emails, and ensuring a memorable customer experience.

The position requires a High School Diploma or equivalent and 1–3 years of telephone or admin experience, with up to 10% travel. Competitive weekly base pay up to $25/hour plus a robust benefits package and tuition reimbursement are offered.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to greet customers, handle scheduling, work orders, invoicing and inquiries. The role involves in-shop interaction, answering calls and emails, and ensuring a memorable customer experience.

The position requires a High School Diploma or equivalent and 1–3 years of telephone or admin experience, with up to 10% travel. Competitive weekly base pay up to $25/hour plus a robust benefits package and tuition reimbursement are offered.