Customer Experience Advocate

Safelite AutoGlass; Burlington (IA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Benefits package >$10k

401(k) match

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers by managing administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and answer inbound calls and emails, delivering a memorable experience.

We offer a competitive base pay starting at $18.75/hour plus a benefits package valued at over $10k, including a 401(k) with company matching, medical plans, PTO, holidays, and volunteer days.

Qualifications

• High School Diploma/GED required.
• 1-3 years telephone operations or business administration experience preferred.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify work orders, insurance where applicable, and complete information for services.
• Process invoices, buyouts, and rebills; handle dealer orders and special accounts.

Skills

Customer service

Phone handling

Administrative tasks

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to be the first impression for customers by managing administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and answer inbound calls and emails, delivering a memorable experience.

We offer a competitive base pay starting at $18.75/hour plus a benefits package valued at over $10k, including a 401(k) with company matching, medical plans, PTO, holidays, and volunteer days.