In-Shop Customer Experience Advocate

Safelite Group; Falmouth (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive weekly pay up to $22.75/hr

401(k) with company match

Medical coverage plans

Paid time off, holidays and volunteer/

Tuition reimbursement up to $5,250 per

Paid training and tools provided

Job summary

Safelite in Massachusetts is seeking a Customer Advocate who serves as the first impression for customers. This organized, energetic professional handles administrative processes, scheduling, work orders and invoicing, greets customers in person, and answers inbound calls and emails to deliver a memorable experience.

You’ll resolve concerns quickly, manage service issues, pricing, warranties, and dispatch; verify insurance, process invoices and credits; coordinate national dealer orders and

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to travel up to 10%.
• World class customer service mindset and professional appearance.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify insurance, confirm work orders, and handle related admin tasks.
• Process invoices, buyouts, credit memos, and rebills.
• Review dealer part orders and special accounts; perform other duties as assigned.

Skills

Customer service

Telephone operations

Travel readiness

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Massachusetts is seeking a Customer Advocate who serves as the first impression for customers. This organized, energetic professional handles administrative processes, scheduling, work orders and invoicing, greets customers in person, and answers inbound calls and emails to deliver a memorable experience.

You’ll resolve concerns quickly, manage service issues, pricing, warranties, and dispatch; verify insurance, process invoices and credits; coordinate national dealer orders and