Customer Experience Specialist

Safelite Group; Vancouver (WA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) matching

Medical coverage

Paid time off & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group is hiring a Customer Advocate to be the first impression for our customers. This role handles administrative processes, scheduling, work orders and invoicing, while greeting customers in person and answering inbound calls and emails to deliver a memorable experience.

You will manage service issues, pricing, warranties, and dispatch, ensuring accurate work orders, insurance verification, and credit memos while supporting dealers and national accounts.

Qualifications

• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Phone support

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is hiring a Customer Advocate to be the first impression for our customers. This role handles administrative processes, scheduling, work orders and invoicing, while greeting customers in person and answering inbound calls and emails to deliver a memorable experience.

You will manage service issues, pricing, warranties, and dispatch, ensuring accurate work orders, insurance verification, and credit memos while supporting dealers and national accounts.