Customer Experience Advocate

Safelite; Norwood (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package over $10k value

Tuition reimbursement up to $5,250 per

Paid training

Health coverage options

Job summary

Safelite Group is seeking a Customer Advocate to greet customers, handle scheduling, invoicing and communications. This role emphasizes delivering a memorable in-person and phone experience while coordinating administrative tasks and ensuring smooth operations.

You will manage calls, emails, and work orders, verify insurance data, and support dealer accounts. The position includes paid training and a comprehensive benefits package.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification and missing information.
• Handle administrative tasks such as buyouts, invoices, work orders, and credit memos.
• Review national center orders and manage dealer part orders and special accounts.
• Perform all other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to greet customers, handle scheduling, invoicing and communications. This role emphasizes delivering a memorable in-person and phone experience while coordinating administrative tasks and ensuring smooth operations.

You will manage calls, emails, and work orders, verify insurance data, and support dealer accounts. The position includes paid training and a comprehensive benefits package.