Customer Experience Advocate

Safelite Fulfilment; West Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Tuition reimbursement

Paid training

Paid time off

Job summary

Safelite Fulfilment in Massachusetts is seeking a Customer Advocate who welcomes in-shop customers, handles calls and emails, and ensures accurate work orders and invoicing to deliver a memorable customer experience. You will manage insurance verifications, scheduling, and administrative tasks, with a focus on world-class service in a fast-paced environment.

The role offers paid training and benefits to support work-life balance.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Phone support

Administrative tasks

Professionalism

Travel readiness

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment in Massachusetts is seeking a Customer Advocate who welcomes in-shop customers, handles calls and emails, and ensures accurate work orders and invoicing to deliver a memorable customer experience. You will manage insurance verifications, scheduling, and administrative tasks, with a focus on world-class service in a fast-paced environment.

The role offers paid training and benefits to support work-life balance.