Customer Experience Advocate — Fast-Paced Support

Safelite Fulfilment; Soudan (CA); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Weekly pay

401(k)

Health coverage

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to be the first impression with customers, handling administrative tasks, scheduling, work orders, and invoicing, while greeting customers in person and answering inbound calls and emails.

You will welcome in-shop customers, resolve concerns quickly, manage orders, and coordinate with the national contact center to ensure smooth operations. This role emphasizes exemplary service and efficiency.

Qualifications

• 1–3 years telephone operations or business administration experience.
• High School Diploma/GED/Equivalent required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Telephone operations

Customer service

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first impression with customers, handling administrative tasks, scheduling, work orders, and invoicing, while greeting customers in person and answering inbound calls and emails.

You will welcome in-shop customers, resolve concerns quickly, manage orders, and coordinate with the national contact center to ensure smooth operations. This role emphasizes exemplary service and efficiency.