Customer Experience Advocate

Safelite; Springfield (MA); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Safelite in Springfield, MA is seeking a Customer Advocate to greet customers in person and handle administrative tasks such as scheduling, work orders, and invoicing. This role also covers answering inbound phone calls and emails to ensure a smooth customer experience.

The position emphasizes delivering world-class service in a fast-paced environment, with responsibilities spanning service issues, pricing, warranties, dispatch, and accurate order processing. Travel up to 10% may be required.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, and other needs.
• Confirm and complete work order information, including insurance verification and parts.
• Process buyouts, invoices, work orders, credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Springfield, MA is seeking a Customer Advocate to greet customers in person and handle administrative tasks such as scheduling, work orders, and invoicing. This role also covers answering inbound phone calls and emails to ensure a smooth customer experience.

The position emphasizes delivering world-class service in a fast-paced environment, with responsibilities spanning service issues, pricing, warranties, dispatch, and accurate order processing. Travel up to 10% may be required.