Customer Experience Specialist

Safelite Group; West Springfield (MA); On-site; USD 17,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite in West Springfield, MA is seeking a Customer Advocate to be the first impression with our customers. You will greet in-shop clients, answer inbound calls and emails, and manage administrative tasks from scheduling to invoicing to deliver a memorable experience during every interaction.

You’ll handle service issues, pricing, warranties, and order management, verify insurance, process invoices and credits, and keep all parts moving smoothly.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Process administrative tasks such as buyouts, invoices, work orders, deleted work orders and credit memos.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Phone handling

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite in West Springfield, MA is seeking a Customer Advocate to be the first impression with our customers. You will greet in-shop clients, answer inbound calls and emails, and manage administrative tasks from scheduling to invoicing to deliver a memorable experience during every interaction.

You’ll handle service issues, pricing, warranties, and order management, verify insurance, process invoices and credits, and keep all parts moving smoothly.