In-Room Dining & Minibar Attendant — Guest Experience Pro

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card with discounted/

Job summary

Fairmont Austin is seeking a guest-focused teammate for the In Room Dining team. You will report to the In Room Dining Manager and provide consistently professional service, including managing guest arrival lists and ensuring mini-bar accuracy.

Responsibilities include maintaining room service ware standards, restocking mini-bars, and following safety, sanitation, and outlet policies. Excellent communication and an ability to work under pressure are essential.

Qualifications

• Previous service experience an asset.
• Previous Point of Sale System experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow Colleagues without constant supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Collect in-house guest and arrival lists for the day.
• Record any mini-bar items used to ensure accuracy in billing.
• Ensure in room service-ware items are clean and as per standards.
• Restock all mini-bar items in fridge prior to guests' arrival and during their stay.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Job description

Fairmont Austin is seeking a guest-focused teammate for the In Room Dining team. You will report to the In Room Dining Manager and provide consistently professional service, including managing guest arrival lists and ensuring mini-bar accuracy.

Responsibilities include maintaining room service ware standards, restocking mini-bars, and following safety, sanitation, and outlet policies. Excellent communication and an ability to work under pressure are essential.