In-Room Dining Supervisor — Lead Guest Experience

Fairmont; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K

Complimentary shift meal

Employee discount card

Learning programs

Development opportunities

CSR activities

Job summary

Fairmont Austin, part of Accor, invites applications for an In Room Dining Manager to lead a dedicated team in a luxury environment in Austin, TX. The role emphasizes delivering exemplary guest service and maintaining brand standards.

Candidate will supervise In Room Dining staff, manage stock, enforce security, and ensure safe, efficient operations while upholding service excellence across events and amenities.

Qualifications

• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Must have minimum of2 years’ experience in Room Service.
• Must have knowledge and understanding of Food & Beverage, incl. Wines and Liquors.
• Must have strong PC skills in meeting administrative requirements.
• Previous point of sale system experience required - Micros is an asset
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Other duties as assigned

Responsibilities

• Consistently offers professional, engaging and friendly service.
• Maintain a professional presentation at all times.
• Ensure guest satisfaction by adhering to In Room Dining service standards.
• Assist employees as needed to ensure the best possible service.
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
• Maintain established controls for stock with pars and orders.
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock.
• Assign side work and record attendance.
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for employees.
• Supervise all In Room Dining colleagues.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Reliability

Under pressure

Guest focus

Windows literacy

Micros POS

Tools

Micros POS

Windows applications

Job description

Fairmont Austin, part of Accor, invites applications for an In Room Dining Manager to lead a dedicated team in a luxury environment in Austin, TX. The role emphasizes delivering exemplary guest service and maintaining brand standards.

Candidate will supervise In Room Dining staff, manage stock, enforce security, and ensure safe, efficient operations while upholding service excellence across events and amenities.