Luxury Hotel Server - Guest Experience & Growth

Fairmont; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Meal provided

Discounted guest rates

Learning programs

Career growth

CSR involvement

Job summary

Fairmont Austin, a luxury hotel in downtown Austin, seeks an enthusiastic Food & Beverage Ambassador to deliver exceptional service and warm, personalized attention to guests. You will assist with menu questions, beverage lists, and brand standards, ensuring guests feel valued and well cared for.

Responsibilities include engaging service, following outlet procedures, maintaining sanitation, and supporting team members.

Qualifications

• Strong communication and interpersonal skills; prior service experience is an asset.
• Knowledge of beverage lists and promotions is helpful.
• Ability to follow safety and sanitation policies in food & beverage service.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned

Skills

Customer service

Communication skills

Teamwork

Ability to work under pressure

Tools

POS system

Job description

Fairmont Austin, a luxury hotel in downtown Austin, seeks an enthusiastic Food & Beverage Ambassador to deliver exceptional service and warm, personalized attention to guests. You will assist with menu questions, beverage lists, and brand standards, ensuring guests feel valued and well cared for.

Responsibilities include engaging service, following outlet procedures, maintaining sanitation, and supporting team members.