Guest Experience Host — Luxury Hotel

Fairmont; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401k

Complimentary shift meal

Employee discount card

Training programs

Career growth opportunities

Planet 21 CSR program

Job summary

Fairmont Austin, a luxury hotel, seeks a server to deliver exceptional guest service in a fast-paced environment. You will greet guests, explain menu items, and provide accurate, attentive assistance at the outlet. This role emphasizes teamwork, high standards, and adherence to safety and sanitation policies.

Candidates should bring strong communication and reliability, with the ability to handle busy shifts gracefully and maintain guest satisfaction in a premium setting.

Qualifications

• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to focus on guest needs while remaining calm and courteous.

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service.
• Understand the Server’s tasks in the outlet.
• Understand shift end reports in the outlet and the POS system.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Have knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Reliability

Work under pressure

Guest focus

Job description

Fairmont Austin, a luxury hotel, seeks a server to deliver exceptional guest service in a fast-paced environment. You will greet guests, explain menu items, and provide accurate, attentive assistance at the outlet. This role emphasizes teamwork, high standards, and adherence to safety and sanitation policies.

Candidates should bring strong communication and reliability, with the ability to handle busy shifts gracefully and maintain guest satisfaction in a premium setting.