In-Room Dining Supervisor: Elevate Guest Experience

Jobf0; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Fairmont Austin is seeking an experienced In Room Dining Supervisor to lead a team of Heartists and uphold the highest standards of service in a luxury setting. You will report to the In Room Dining Manager and drive guest satisfaction through professional leadership and proactive operations.

Responsibilities include supervising staff, maintaining stock controls, and ensuring security and safety compliance while delivering a memorable guest experience in a fast-paced environment.

Qualifications

• Excellent communication skills.
• 2 years’ experience in Room Service.
• Knowledge of Food & Beverage, incl. Wines and Liquors.
• Computer literacy and Micros POS experience.

Responsibilities

• Consistently offers professional, engaging and friendly service.
• Maintain a professional presentation at all times.
• Ensure guest satisfaction by adhering to In Room Dining standards.
• Assist employees to ensure the best possible service.
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
• Maintain established controls for stock with pars and orders.
• Enforce Security controls (keys, lockdown, etc.).
• Assign side work and record attendance.
• Inspect staff for uniforms, cleanliness, and identification.
• Ensure a safe working environment for employees.
• Supervise all In Room Dining colleagues.

Skills

Excellent communication skills

Interpersonal skills

Problem solving

Ability to work under pressure

Team leadership

Highly responsible & reliable

Tools

Micros POS

MS Windows

Job description

Fairmont Austin is seeking an experienced In Room Dining Supervisor to lead a team of Heartists and uphold the highest standards of service in a luxury setting. You will report to the In Room Dining Manager and drive guest satisfaction through professional leadership and proactive operations.

Responsibilities include supervising staff, maintaining stock controls, and ensuring security and safety compliance while delivering a memorable guest experience in a fast-paced environment.