In-Room Dining Concierge — Elevate Guest Experience

Omni Hotels & Resorts; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hotel stay discounts

Job summary

Omni Nashville Hotel is seeking an attentive In-Room Dining Associate to take guest orders, share menu knowledge, and ensure accurate, timely service. You will upsell items, coordinate with kitchen and service staff, and maintain dining room standards while handling dietary restrictions with care.

Omni Hotels & Resorts offers competitive wages, growth opportunities, paid time off, and hotel stay discounts. If you love hospitality, you’ll thrive in our dynamic team focused on service excellence.

Qualifications

• Knowledge of food menu, wine list, and beverage menu.
• Ability to multi-task in a high paced environment.
• Ability to make quick decisions and exercise good judgment.
• Excellent communication and interpersonal skills.
• Must be TABC certified.
• Intermediate Micros POS skills.
• Maintain a professional appearance and attitude.
• Ability to work weekends and holidays.

Responsibilities

• Answer all in-room dining calls promptly and professionally using proper phone etiquette.
• Accurately take guest orders, including special requests and dietary restrictions.
• Enter orders into the POS system with precision and attention to detail.
• Upsell menu items, specials, and beverages to enhance guest experience.
• Coordinate with kitchen and service staff to ensure timely and accurate order delivery.
• Monitor order status and follow up to ensure quality and guest satisfaction.
• Handle guest inquiries, concerns, and complaints in a courteous manner.
• Maintain knowledge of menu items, ingredients, allergens, and daily specials.
• Assist with administrative tasks including order tracking and reporting.
• Complete assigned side work: polishing silverware, glassware, amenity setup, and tray orders.

Skills

Food menu knowledge

Wine & beverage knowledge

Multi-tasking

Decision making

Communication skills

TABC certified

Micros POS proficiency

Professional appearance

Flexible schedule

Tools

Micros POS

Job description

Omni Nashville Hotel is seeking an attentive In-Room Dining Associate to take guest orders, share menu knowledge, and ensure accurate, timely service. You will upsell items, coordinate with kitchen and service staff, and maintain dining room standards while handling dietary restrictions with care.

Omni Hotels & Resorts offers competitive wages, growth opportunities, paid time off, and hotel stay discounts. If you love hospitality, you’ll thrive in our dynamic team focused on service excellence.