In-Room Dining Attendant: Luxury Guest Service

Omni Hotels & Resorts; Houston (TX); On-site; USD 40,116,000 - 49,594,000; Full time

Job summary

Omni Hotels & Resorts in Houston seeks an In-Room Dining Attendant to be the primary contact for guests desiring five-diamond in-room meals and beverages. You will close checks to the correct account and deliver orders accurately and on time to guest rooms.

You will set up room service trays, retrieve and deliver items from the kitchen and bar, serve meals and beverages, present and collect payments, and ensure guest satisfaction by following Omni's service standards and Moments of Service

Responsibilities

• Take in-room dining orders via phone or in person with accuracy and courtesy.
• Set up room service trays and tables for incoming orders.
• Retrieve food and beverage orders from kitchen and bar and deliver to guest rooms and meeting spaces.
• Present checks to guests and collect payment; close out payments and signed checks.
• Serve meals and beverages in accordance with regulations and Omni standards.
• Enter all guest orders into MICROS POS system and communicate order details to kitchen and delivery teams.

Job description

Omni Hotels & Resorts in Houston seeks an In-Room Dining Attendant to be the primary contact for guests desiring five-diamond in-room meals and beverages. You will close checks to the correct account and deliver orders accurately and on time to guest rooms.

You will set up room service trays, retrieve and deliver items from the kitchen and bar, serve meals and beverages, present and collect payments, and ensure guest satisfaction by following Omni's service standards and Moments of Service