In Room Dining Order Taker - AM

Omni Hotels; Nashville (TN); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Omni Nashville Hotel is seeking an in-room dining associate to excel in guest service and order accuracy. You will answer calls, take orders with dietary notes, and enter orders into the POS system while upselling beverages and specials.

You’ll coordinate with kitchen and service staff to ensure timely delivery and uphold hotel standards. Flexibility for weekends/holidays and strong communication are essential for success.

Qualifications

• Knowledge of food menu, wine list, and beverage menu.
• Ability to multi-task in a high paced environment.
• Strong communication and interpersonal skills.
• Must be TABC certified.

Responsibilities

• Answer in-room dining calls promptly and professionally.
• Take guest orders accurately, including special requests and dietary restrictions.
• Enter orders into the POS system with precision.
• Upsell menu items, specials, and beverages.
• Coordinate with kitchen and service staff for timely delivery.
• Monitor order status and follow up for guest satisfaction.
• Handle inquiries, concerns, and complaints courteously.
• Maintain knowledge of menu items and allergens.
• Ensure orders meet hotel standards and timelines.
• Assist with administrative tasks and order tracking.

Skills

Menu knowledge

Multi-tasking

Excellent communication

Education

TABC certification

Job description

Overview:

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

To ensure proper order taking of all In Room Dining orders.

Responsibilities:

• Answer all in-room dining calls promptly and professionally using proper phone etiquette
• Accurately take guest orders, including special requests and dietary restrictions
• Enter orders into the POS system with precision and attention to detail
• Upsell menu items, specials, and beverages to enhance guest experience
• Coordinate with kitchen and service staff to ensure timely and accurate order deliver
• Monitor order status and follow up to ensure quality and guest satisfaction
• Handle guest inquiries, concerns, and complaints in a courteous and efficient manner
• Maintain knowledge of menu items, ingredients, allergens, and daily specials
• Ensure all orders meet hotel standards and service timelines
• Assist with administrative tasks as assigned to include order tracking and reporting
• Complete assigned side work to include: polishing and rolling silverware, polishing glassware, amenity set up, delivering food and amenities, and set up of trays and orders

Qualifications:

• Knowledge and understanding of food menu, wine list, and beverage menu
• Ability to multi-task in a high paced environment
• Be able to make quick decisions and possess good judgment
• Excellent communication and interpersonal skills

• Must be TABC certified

• Intermediate level Micros skills
• Maintain a professional business appearance, attitude, and performance.
• Ability to work flexible schedule to include weekends and holidays