In-Room Dining Server — Guest Experience

Dimension-Hospitality,-LLC; Nashville (TN); On-site; USD 11,000 - 21,000; Full time

Benefits offered by this job

Health benefits

Disability & life insurance

Employee assistance program

401(k) with match

Hotel discounts

Free parking

Job summary

HM Alpha Hotels & Resorts in Nashville is seeking a Room Service Server to deliver prompt, courteous in-room dining and create a memorable guest experience. You will take orders, coordinate with kitchen and bar, and ensure impeccable presentation and timely service.

The role requires strong customer service skills, a professional demeanor, and the ability to multitask in a fast-paced environment, with full-time hours and access to employee benefits.

Qualifications

• High School Diploma or equivalent required.
• Background check required prior to employment.
• Previous guest services/hospitality experience preferred.

Responsibilities

• Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
• Relay orders promptly to the kitchen and/or bar for preparation.
• Arrange meals on trays with attention to presentation, sanitation, and timeliness.
• Deliver orders to guest rooms, ensuring professional etiquette and service standards.
• Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
• Collect trays from guest rooms and hallways promptly, assisting guests with item removal as needed.
• Complete side work assigned by management to support smooth department operations.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

HM Alpha Hotels & Resorts in Nashville is seeking a Room Service Server to deliver prompt, courteous in-room dining and create a memorable guest experience. You will take orders, coordinate with kitchen and bar, and ensure impeccable presentation and timely service.

The role requires strong customer service skills, a professional demeanor, and the ability to multitask in a fast-paced environment, with full-time hours and access to employee benefits.