In-Person Tax Office Front Desk Concierge

H&R Block, Inc.; Plains (MT); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. In-person role handling client check-in, appointment scheduling, and daily operations alongside tax professionals.

The position offers training and support and can lead to opportunities in tax preparation or office leadership. Evening and weekend availability during tax season is required.

Qualifications

• Must have experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (MS Office, Teams, scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Tech proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. In-person role handling client check-in, appointment scheduling, and daily operations alongside tax professionals.

The position offers training and support and can lead to opportunities in tax preparation or office leadership. Evening and weekend availability during tax season is required.