In-Person Front Desk & Client Concierge

H&R Block, Inc.

Sullivan (IL)

On-site

USD 21,000 - 37,000

Part time

2 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, manage scheduling, and support daily operations in person. You will match clients with the right tax professional and help with check-in and document handling.

Ideal candidates are skilled in customer service, multitasking, and organization, with availability for evenings and weekends during tax season. Prior experience in office settings or hospitality is a plus.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality, discretion, and care.